Complaints

Complaints

About complaints

Anyone can make a complaint to the Commissioner about a lawyer practising in South Australia.

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Types of complaints

There are two types of complaints; misconduct and overcharging.

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Making a complaint

If you want to complain about the conduct of another lawyer, you must do so in writing, preferably using the Commissioner's complaint form.

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Complaint process for misconduct

When a complaint about potential misconduct is received, the Commissioner’s office follows a thorough investigative process.

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Complaint process for overcharging

When a complaint about potential overcharging is received, the Commissioner’s office follows a thorough investigative process.

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Cooperating with a complaint

If a lawyer is notified that a complaint has been lodged against them, it is very important that the lawyer cooperate with the investigation.

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Notification of a complaint

In most cases, the Commissioner is required to advise a lawyer that a complaint has been received about them.

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Responding to a complaint

When preparing a response to a complaint, a lawyer’s submission should be detailed and include all relevant documents to assist the investigation.

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Legal professional privilege

When responding to a complaint, legal professional privilege will need to be considered.

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