The Legal Profession Conduct Commissioner’s office offers a confidential conciliation service.
This service is voluntary, impartial and flexible for both complainants and lawyers and involves an accredited and experienced conciliator working with both parties to help resolve a complaint.
The service is offered following receipt of a written complaint about a lawyer’s conduct or the fees charged and includes:
- managing the process and deciding how conciliation will proceed and who will attend
- speaking to both parties about the complaint, narrowing the issues in dispute, assisting the parties to work towards a resolution of their issues, and assisting the parties to record any agreement reached
- determining if any parts of a complaint require investigation into a lawyer’s conduct.